Making a Compliment, Suggestion or Complaint

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Here at The Abbey we always strive to give the best service and welcome feedback- both positive and negative.

Often people feel more comfortable suggesting improvements than complaining formally. Suggestions can be made by anyone receiving services, or their friends/family. To make a suggestion you can:

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• Speak to the Manager or their Deputy or any member of staff

• Utilise the suggestion box if found near the front door, where you will find a pen and paper

 

The Complaints and Suggestions box is checked every day by a manger. These can be made anonymously, but if you include your details on the form a manger will respond to you directly.

 

The full complaints suggestion and compliments policy can be found here.

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Privacy Notice.

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We are fully compliant with our legal obligations in respect of how we process, maintain and share your information. To view our  full Privacy Notice, please click here