Testimonials
About 18 months ago my neighbour felt that even with help she couldn't manage at home any longer. We came to look round and she wanted to move in straight away. When the time came, having to leave her home was a huge wrench, but everyone was so kind and understanding at The Abbey that she settled in really quickly. She confided to me a few days later she had been worried that it would be "too posh" but that she felt she fitted in and didn't have to be on her best behaviour. All the staff are friendly but professional and keep a good eye on the condition of the residents. It is very reassuring that a local GP visits regularly as do the community nurses if needed. It's great that residents are able to establish their own daily routine and their needs are reviewed at appropriate intervals. Any concerns even if they appear trivial, are taken seriously and discussed. Every effort is made to provide a wide variety of activities and social events. All the staff are kind and understanding and there is a real family atmosphere in comfortable surroundings.
I would just like to highlight the effect your care home has had on my personal life and presumably the life of many carers. From the moment Mum went to live at The Abbey my stress levels dropped and I knew how she was now safe. Nothing is too much bother for the team and the homely surroundings just made the transition so much easier with a few bits of her own furniture around her. Mum doesn't like to stay in her room longer than necessary as she may miss something that is happening and she has made friends with the other residents. They all look out for each other! I no longer have that feeling of dread when I call to visit as I know that any problems will have been dealt with and I now have a "wider" family who always welcome me with a smile. D. Illingworth Jan 24
To all the staff at The Abbey. A card can never say thank you enough for the tender, sensitive, but most of all cheerful care you gave my Dad. He was cherished in your care and you gave me the opportunity to go back to being his daughter. A true gift- Thank you. Jan 24 Former Resident's Daughter
During my working life I have visited many residential/nursing homes and have no doubt that The Abbey is where I would want to go when I couldn’t manage on my own any more. But when you actually commit a loved one into ‘the care’ of what is essentially a business you find that your senses sharpen a little. This is why I was confident that my mum would benefit from living at The Abbey. When my 92 year old mother moved into The Abbey she was physically very weak. She had come out of hospital after many visits there throughout the year and now her life had to change. When you walk through the door the smells from the kitchen are of freshly home cooked food at the same time you are greeted by smiling faces - this is every time, at whatever time. The place is warm and homely, relaxed and welcoming. Without doubt The Abbey has prolonged my mum’s life. In the 3 months that she has lived there she has regained strength, her balance has improved and her overall appearance is so much better. She’s eating more and drinking more, we now know that she is taking her medication. She knows too that she is now not able to live independently but her light and spacious room here is clean. She is safe, well fed and attended to, and by people who are professionals who seem to have unlimited patience and humour, I don’t know how they do it. -Tim, Relative
I am a mum of a little boy who visits the care home with Puddleducks nursery.
I just want to firstly pass on thanks for allowing the children to come and visit. Theo has such a lovely time when he comes. Secondly, thank you so much for the little gifts that were given last week. Theo was so excited with his and told me how nice his day was singing Christmas songs and reading books with the residents.
Please send thanks to the residents and I hope you all have a lovely Christmas.
-D. Zervakis Dec 23
Stakeholder Survey 2024
We regularly seek feedback from our different stakeholders which include residents, staff, contractors, visitors and Industry Professionals (Doctors/District nurses etc).
Our most recent survey was taken using our digital reception system and captured stakeholders' opinions as they left after visiting The Abbey. We are very proud to share that out of nearly a thousand surveys completed during the monitoring period, we only received four and five star feedback.